Shipping policy
At Steel Vault, every product is made to order and carefully crafted to ensure the highest quality. Please review our shipping policy for details on production and delivery timelines.
Production Time
All products are made to order. Please allow up to 7 business days for your item to be produced before it ships. Each piece is created with care, and slight variations in fabric placement or sizing may occur due to the handmade nature of our process.
Shipping Methods & Estimated Times
We ship worldwide using USPS (United States Postal Service). While delivery dates are not guaranteed, estimated shipping times are:
| Shipping Method | U.S. (Lower 48 States) | International |
|---|---|---|
| USPS First Class | 3-7 business days | Up to 3 weeks |
| USPS Priority | 2-3 business days | Up to 2 weeks |
| USPS Express | 1-2 business days | 3-5 business days |
Note: USPS delivers to the address where you normally receive mail. If you use a P.O. Box, please include it in your shipping address.
International Orders
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International customers are responsible for complying with all laws and regulations of their country.
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Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country.
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These charges are the responsibility of the recipient and are not included in the purchase price. Customs policies vary widely; please contact your local customs office for more information.
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Customs procedures may cause delays beyond our original delivery estimates.
Rush Shipping & Expedited Production
If you would like to receive your order sooner, we recommend selecting an expedited shipping service such as USPS Priority (2-3 days) or USPS Express (1-2 days).
Need your order made faster? Contact us to request priority production for an additional fee.
Tracking Your Order
Once your order ships, you will receive an email with tracking information. Please check your spam folder if you haven’t received it.
Returns & Exchanges
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Because all products are made-to-order based on your specifications, we do not accept returns or exchanges for sizing or buyer’s remorse.
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If your item arrives defective, please contact us at steel.vault.store@gmail.com within 7 days of delivery with your order number, photos, and a description of the issue. We’ll review your request and arrange a replacement if applicable.
Important
All items are custom-made and considered final sale. Production and shipping times are estimates and may vary due to factors beyond our control.