Refund policy
At Steel Vault, every item is made to order and carefully crafted for each customer. Because of the nature of our production process, we operate under a final sale policy with limited exceptions.
Returns & Exchanges
- All sales are final. We do not accept returns, exchanges, or refunds for reasons such as sizing issues, color differences due to screen variations, or changes of mind.
- Please double-check your size and order details before placing your order. Size charts and product details are provided to help you make the best choice.
Damaged or Defective Items
We only accept returns for items that are:
- Delivered with manufacturing defects.
- Incorrectly printed (wrong design, text, or placement).
- Significantly damaged during shipping.
If your item arrives defective or damaged:
1. Contact us within 7 days of delivery at [steel.vault.store@gmail.com] with:
- Your order number.
- Clear photos of the item (showing the defect).
2. We will review your request and determine if you are eligible for a replacement or refund.
Return Shipping
If your claim is approved, we’ll ship you a replacement free of charge. No returns are required for defective items.
Non-Returnable Items
- Items marked as Final Sale.
- Products that have been worn, washed, or altered.
- Returns requested after 7 days of delivery.
Refunds (if applicable)
If your claim for a defective or damaged item is approved, we’ll notify you of the status. Approved refunds will be processed back to your original payment method within 5-7 business days. Returns of defective items are not required.
Need Help?
For any questions about your order, contact us at: steel.vault.store@gmail.com
Key points
All products are made to order and considered final sale.
We do not accept returns or exchanges for sizing issues.
If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with photos of the issue, and we’ll make sure you’re taken care of.